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Placing your Order

How do I place an order?
Can I place an order over the phone?
How do I use search?
Why are the colours of my goods slightly different to the pictures on the site?
Do you have sizing charts?


How do I place an order?

When you have found the item(s) you wish to purchase, please follow the instructions below:-

  1. Select the correct size for the item(s) (where applicable)
  2. Check the expected delivery dates for the item
  3. Enter the desired quantity correctly
  4. Click the "Add to Basket" button - you will be taken to the basket page
  5. Check that the items in your basket are the items you want to order
  6. Choose your preferred delivery destination
  7. Choose your delivery destination method
  8. Click the "Checkout Securely" button

Click the "Go to Checkout" button

If you are a new BVBFanshop user...

  1. Enter your email address
  2. Create a password
  3. Confirm your password
  4. Click the "Submit" button
  5. Enter your name and billing address (this is the address where your bills are sent to)
  6. Enter your date of birth and any other required information
  7. Tick the box to confirm that you have read and understood the Terms and Conditions
  8. Click the "Submit" button
  9. Choose your preferred delivery address
  10. Add a new delivery address if required for Home Delivery, or for Click & Collect select a local delivery point
  11. Select your preferred Delivery Method (for Home Delivery only)
  12. Enter your payment details
  13. Click the "confirm your order" button

If you are an existing BVB Fanshop user...

  1. Enter your username and password (if you have not already done so)
  2. Choose your preferred Delivery Type
  3. Add a new delivery address if required for Home Delivery, or for Click & Collect select a local delivery point
  4. Click the "Submit" button
  5. Select your preferred Delivery Method (for Home Delivery only)
  6. Enter your payment details
  7. Click the "Confirm Your Order" button

Can I place an order over the phone?

If you prefer, you can place your order by phone. Simply call:

+44 (0)333 011 1909

Available between:
Monday to Friday – 8am - 8pm (GMT)
Saturday and Sunday – 10am - 4pm (GMT)

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

When placing an order over the phone, please make sure you have:

  1. The list of items you wish to buy
  2. Your payment details

How do I use search?

The BVBFanshop uses a powerful search tool that enables you to find the products you want quickly and efficiently. When you make a search, (or when you browse via the navigation) the left hand side of the page will show the categories and search refinements available to you.

TThe BVBFanShop uses a powerful search tool that enables you to find the products you want quickly and efficiently. When you make a search, (or when you browse via the navigation) the left-hand side of the page will show the categories and search refinements available to you, including Categories, Colour, Gender and Price. To refine your search, click on these attributes to see fewer results.

The "Refine Your Search" section shows additional properties of the products such as "Size", "Price" and "Brand". These will help you to narrow your search effectively.

Not seeing enough products?

The area at the top of the page, below the menu bar, shows you where you have navigated and the search refinements you have made. This starts with "You are here..." and is referred to as the breadcrumb.

On occasions you may find that you have made too many refinements and as a result you may only see a few products on the page. If this is the case, simply click on the "X" next to the category or search refinement that you want to remove in the breadcrumb. This will broaden your search and a greater number of products should appear.


Why are the colours of my goods slightly different to the pictures on the site?

The items illustrated on this website are as close as possible to how they look in real life. The reproduction of colours is as accurate as photographic and computing processes will allow. Different computer monitors have different settings which may make colours appear differently and therefore we accept no responsibility for differences in colour or style.


Do you have sizing charts?

On product pages that feature items of clothing, you can find a link to a sizing chart (located next to the size drop-down menu). As different manufacturers have slight variations in their sizes our charts should only be used as a rough guide.

To see the full size charts for Men, Women, Boys and Girls see product detail pages.


Related Topics

Stock and Availability
Delivery Options
Returns and Refunds
Security
Privacy
Contact Information

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