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Are you looking for further information, would you like to express your opinion on individual articles or the website or do you have technical questions?

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We have already collected frequently asked questions for you in the FAQ section. Please first checkwhether your question is answered there.

Here you will find FAQs sorted by the following topics:
https://www.bvbonlineshop.com/ja-en/faq

Select one of the following topics:

1. Service
2. Order
3. Login/registration
4. Payment
5. Shipping
6. Return shipment
7. System requirements

If your question is not answered by our FAQs, you are also welcome to contact us by e-mail (service@bvbonlineshop.com) or fill in the form below.

Contact
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